Quality Car Interior - What's Our Story?
Since 2001, Founder Larry Charpentier has been selling auto parts and accessories online. Larry has spent a good part of his life involved in the automotive industry, from racing, to restoration, to publishing, to manufacturing, to retail / wholesale. Larry has an undergraduate degree in Business Administration from California State University Fullerton and a MBA from the University of California at Irvine. Larry recognized a need for an online auto interior parts store focused on exceeding customers expectations while offering high quality products and is why QCI was launched. Larry's success with all his companies is due mostly to listening to what his customers have to say. "I believe customer service is the most important aspect when selling automotive parts and accessories online!" In his spare time Larry loves spending time with his wife, two young kids and friends.
Business Partner Larry French believes the best quality automotive products available at the best price is a no-brainer business plan. Larry F's passion is delivering value and computer technology. Larry French was born and raised in Orange County California. He has a Environmental Analysis and Computer Information Systems education from University California Irvine. Larry F. enjoys architecture, art, computers, snowboarding, skateboarding, real estate, visiting with friends and family, and Swedish Fish.
Our Tustin, CA headquarters is a 5,000 square foot building in addition to manufacturing facilities located in Alabama, Nevada, and California. Our products are made in the USA.
Your satisfaction is important so please E-mail us at: with any questions or concerns. Thank you and we greatly appreciate your business! -- Larry & Larry.
Contact Quality Car Interior, We're Nice People, Really.
- E-mail is the best way to contact us. An email provides a written document of your inquiry. We check e-mail throughout the day and we respond as fast as we can. Generally you will receive a reply within one business day. If you do not receive a response from us within one business day, please do not hesitate to contact us again. Technical problems have been known to happen!
- If you have a question about your order, please be sure your e-mail includes your name and order number.
- International Shipping Rate Requests: Don't forget to give us your Shipping address.
- E-mail all questions to or call us at 866-258-6825.
- Phone hours are weekdays (Monday - Friday) from 8:30 a.m. to 4:30 p.m. Pacific Standard time (-8 GMT).
We are closed for all US Holidays to respect our Team Members and their families.
- Mailing address:
Quality Car Interior
Tustin, CA 92780
- Quality is Guaranteed! It's that simple.
- Return any item, excluding custom items and color related issues, within 72 hours from the day you received the item for either a credit to your account, an exchange, or an adjustment. A restocking fee may apply. Simply review the Returns procedures.
- Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under our Returns Policy.
- Have questions? Need help? Contact Quality Car Interior via E-mail at or call 866-258-6825.
Quality Car Interior Respects and Protects Your Privacy
- Here at Quality Car Interior we believe there is too much of our personal information already publicly available. Like you, we are not comfortable with any of our personal information becoming publicly available. So protecting your personal information and privacy is very important to us.
- We hate spam too! Who doesn't! Our email in-boxes receive thousands of spam messages every day. Spam is a scourge on the Internet and needs to be eliminated. In an effort to reduce span Quality Car Interior does NOT sell or rent your name, address or e-mail address to anyone.
- The only email we send are responses to customer inquiries, messages relating to your order, and very occasionally we may send a promotional message.
- If you get an e-mail from us and you do not want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail list.
Ordering from Quality Car Interior
- We accept orders online or by phone.
- Visa, Master Card, American Express, Discover are all acceptable forms of payment.
- Soon we will accept PayPal, Yeah!
- Money Orders and Cashier's Checks will also be accepted for phone orders from customers in the USA.
- All orders coming from outside the USA must be made with one of the major credit cards listed above.
- We DO NOT accept personal checks.
Ordering Over The Internet
- Ordering over the Internet is safe, easy, and completely secure. When you order from Quality Car Interior over the internet, you connect with our secure server which protects your credit card and personal information.
- We do not sell your name, address, phone number or any other information about you.
- Within a few hours of placing your online order, you will receive an e-mail order confirmation. If you do not receive the confirmation, be sure check your Spam and/or Trash folder first for the confirmation. If after 12 hours you have not received an email confirmation, call us (Named Anchor link to contact us) to confirm your order.
- Some specials, discounts, and shipping costs may NOT be shown correctly on the confirmation but WILL be reflected on your final invoice. Be sure to review your final invoice and call us immediately with questions or concerns.
Ordering By Telephone
- Our phone hours are Monday - Friday 8:30 A.M. - 4:30 P.M. Pacific Standard Time (-8 GMT) except for major national holidays. Call 866-258-6825 to place your phone order.
Price Changes and Pricing Errors
- Prices on qualitycarinterior.com are subject to change without notice.
- Please e-mail if you have any questions regarding prices.
- Although we make every effort to ensure the accuracy of every price published on our website, we are human and sometimes mistakes are made. If this should occur, the correct price of the item will be charged. Please review your final invoice.
Domestic shipping charges are calculated at the time of checkout. International, Alaska, Hawaii, and Puerto Rico orders are not charged shipping at checkout and will be contacted via email with exact shipping charges. Most standard domestic shipping rates range between $12.00 and $40.00. However, several items (dash covers, headliners, door panels, carpet kits with mass backing, etc.) are over-sized and will be charged accordingly.
Domestic Orders You can calculate your shipping charges by entering your shipping address in the shopping cart - Show me.
International, Alaska, Hawaii, and Puerto Rico Orders Please review our International Shipping Chart. Keep in mind the chart is ESTIMATED charges, we will contact you via email with exact shipping charges for your order.
If you have a question as to whether an item is over-sized, and it is not marked so, please email or call us at 866-258-6825. We ship ground via UPS or FedEx in order to get the best rate and delivery time possible depending on where the items are being shipped from and shipped to. For International orders, please email or call us for exact shipping charges.
All orders are custom manufactured to your specifications. What does this mean to you? It means your order is "fresh" off the production line just for you. You will be receiving the highest quality product available because we know your car is not just a vehicle you simply drive. Your order will typically ship within 2 business days however, dash covers, door panels, armrests, headliners and sun visors may take as long as 10 business days, from the date the order is received. We do our best to protect your merchandise however if an item is damaged during delivery, please file a claim with the appropriate carrier and notify QCI so we can get out a replacement. Depending on the item(s) you purchased, your shipment may arrive in more than one package. Most of the time your order will be shipped directly from the factory.
Floor Mats, Carpet Kits, Sound Deadners, and Heat Shields are shipped from our Alabama Factory. This map shows you how many BUSINESS days UPS / FedEx estimates that your order should take to arrive after we manufacture and ship it:
Door Panels, Dash Covers, Door Armrests, and Headliners are shipped from our Nevada Factory. This map shows you how many BUSINESS days UPS / FedEx estimates your order should take to arrive after we manufacture and ship it. Most Door Panels, Dash Covers, Door Armrests, and Headliners are manufactured CUSTOM for your order, and are painted and color matched. Color matching generally takes between 5-7 business days before your item ships to ensure quality and correctness:
Seat Upholstery Kits, Sun Visors, Headliners, and some carpet kits are shipped from our California Factory. This map shows you how many BUSINESS days UPS / FedEx estimates your order should take to arrive after we manufacture and ship it:
Prior to returning an item, you must email us for a Return Authorization Number. Items received without an authorization will NOT be accepted. Please keep in mind due to the infinite number of color possibilities, returns will not be accepted due to color correctness unless it is a manufacturing defect. If you do not feel comfortable with the color displayed on this website, before placing an order, please request a sample and we will be happy to mail one out to you. You may also send us a sample of your color and we will match it as closely as possible. However, we will not be able to send you back a sample of the match before your item is manufactured.
- Custom made products are not returnable because they are unique for your automobile, just think about it... who else would buy Lime Green Ford Pinto floor mats with a embroidered tiger?
- The item must be returned in the exact condition in which they were received.
- Items ordered incorrectly will be accepted for return or exchange, however a restocking fee will apply for any reason other than manufacturing issues or defects.
After you receive your Return Authorization Number ship the item insured via UPS / FedEx to:
Quality Car Interior
646 S. B Street
Tustin, CA 92780
With all returns, please include: Your name, shipping address, your invoice (order number) and an explanation of why you are returning the item. Also, please make sure the merchandise is insured for the value of the item(s) being returned.
Shipping charges will not be refunded. Returns will not be accepted after 72 hours from the date the item was received so please make sure you immediately inspect the item very carefully upon arrival. This is for your protection. It is our goal to have your experience exceed your expectations.