Shipping & Returns

Domestic shipping charges are calculated at the time of checkout. International, Alaska, Hawaii, and Puerto Rico orders are not charged shipping at checkout and will be contacted via email with exact shipping charges. Most standard domestic shipping rates range between $15.00 and $50.00. However, several items (dash covers, headliners, door panels, carpet kits with mass backing, etc.) are over-sized and will be charged accordingly.  You will be contacted by a representative if additional oversize shipping is required.

Domestic Orders:

You can calculate your shipping charges by entering your shipping address in the shopping cart. Show Me

International, Alaska, Hawaii, and Puerto Rico Orders: 

Please review our International Shipping Chart. Keep in mind the chart is ESTIMATED charges, we will contact you via email with exact shipping charges for your order.

If you have a question as to whether an item is over-sized, and it is not marked so, please email or call us at 866-258-6825. We ship ground via UPS or FedEx in order to get the best rate and delivery time possible depending on where the items are being shipped from and shipped to.

For International orders, please email or call us for exact shipping charges.

All orders are custom manufactured to your specifications. What does this mean to you? It means your order is "fresh" off the production line just for you. You will be receiving the highest quality product available because we know your car is not just a vehicle you simply drive.

Your order will typically ship within 3 business days however, dash covers, door panels, armrests, headliners and sun visors may take as long as 20 business days, from the date the order is received. We do our best to protect your merchandise however if an item is damaged during delivery, please file a claim with the appropriate carrier and notify QCI so we can get out a replacement. Depending on the item(s) you purchased, your shipment may arrive in more than one package. Most of the time your order will be shipped directly from the factory.

Floor Mats, Carpet Kits, Sound Deadeners, and Heat Shields are shipped from our Alabama Factory within 3 business days of being ordered. 

This map shows you how many BUSINESS days UPS / FedEx estimates that your order should take to arrive after we manufacture and ship it:

 

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Door Panels, Dash Covers, Door Arm Rests Covers and Padded Arm Rests, and Headliners are shipped from our Nevada Factory within 7 business days of being ordered. This map shows you how many BUSINESS days UPS / FedEx estimates your order should take to arrive after we manufacture and ship it. Most Door Panels, Dash Covers, Door Armrests, and Headliners are manufactured CUSTOM for your order, and are painted and color matched. Color matching generally takes between 5-7 business days before your item ships to ensure quality and correctness:

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Seat Upholstery Kits, and Sun Visors are shipped from our California Factory within 35 business days of being ordered. This map shows you how many BUSINESS days UPS / FedEx estimates your order should take to arrive after we manufacture and ship it:

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All weatherstripping and seal kits are shipped from our Wisconsin Factory within 3 business days of being ordered. This map shows you how many BUSINESS days UPS / FedEx estimates your order should take to arrive after we manufacture and ship it:

 

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Returns

Prior to returning an item, you must email lc@charpindustries.com for a Return Authorization Number. Items received without an authorization will NOT be accepted. Please keep in mind due to the infinite number of color possibilities, returns will not be accepted due to color correctness unless it is a manufacturing defect. If you do not feel comfortable with the color displayed on this website before placing an order, please request a sample and we will be happy to mail one out to you. You may also send us a sample of your color and we will match it as closely as possible. However, we will not be able to send you back a sample of the match before your item is manufactured.

  • Custom made products are not returnable because they are unique for your automobile, just think about it... who else would buy Lime Green Ford Pinto floor mats with a embroidered tiger?

  • The item must be returned in the exact condition in which they were received.

  • Items ordered incorrectly will be accepted for return or exchange, however a restocking fee of 20% will apply for any reason other than manufacturing issues or defects.

After you receive your Return Authorization Number ship the item insured via UPS / FedEx to the location in which the product was shipped from. 

With all returns, please include: Your name, shipping address, your invoice (order number) and an explanation of why you are returning the item. Also, please make sure the merchandise is insured for the value of the item(s) being returned.

Original shipping charges will not be refunded. Returns will not be accepted after 72 hours from the date the item was received so please make sure you immediately inspect the item very carefully upon arrival. This is for your protection. It is our goal to have your experience exceed your expectations.

We have raised the bar in Customer Service. Your experience is our top priority.  We sincerely appreciate your business and we take pride in the quality automotive interior parts we offer. Buy online for all of your auto part interior needs with confidence because your purchase is protected through our secure server ordering. Make sure you review our 100% guarantee. Enjoy our floor mats, door panels, headliners, carpet kits, weatherstripping and seals and many other products. We sincerely appreciate your business and wish to continue serving all of your automotive interior needs, over and over again.